Job: Customer Service Representative

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Title Customer Service Representative
Salary $13/hr
Location Forest Hill, MD
Job Information

job-cust-serv

The Customer Service / Sales Representative is responsible for answering 80+ calls per day ensuring the highest level of customer service is provided with each interaction. The ideal candidate will have a customer service and/or sales background with extensive knowledge of small engine parts, etc. Bi-Lingual a plus.

Summary of Position:

Responsibilities include, but are not limited to:

  • Answering inbound phone calls from end users of outdoor power equipment.
  • Providing assistance to customers who have general inquiries or need to troubleshoot a problem.
  • Entering orders into our proprietary web-based tool.
  • Monitoring call queues to ensure goals are met for call abandonment, average answer speed and service level.
  • Ensuring prompt handling of customer emails and correspondence.
  • Assisting with technical support / parts lookup.
  • Performing other duties as assigned.
Requirements:
  • Position requires a High School degree or equivalent.
  • 2 years of customer service and/or sales experience in a call center environment.
  • Knowledge of small engine and/or automotive parts.
  • Analytical skills to include problem identification and resolution.
  • Working knowledge of a Windows based computer environment.
  • Bi-Lingual a plus.
Benefits:
  • Weekly pay (every Friday).
  • Medical, dental, vision benefits eligibility after 60 days of employment.
  • Vacation time eligibility after 6 months of employment.
  • 401k eligibility after one year of employment.

Jacks Small Engine & Generator Service, LLC is an Equal Employment Opportunity Employer.



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Request a Repair

Request a Repair

Request a repair for your power equipment.We also offer equipment pickup and delivery services for the surrounding Jarrettsville area within a 20 miles radius. Call 410-557-6792 for more details.



Contact Us

Contact Us

Jacks Small Engine & Generator Service, LLC
1745 W. Jarrettsville Rd.
Jarrettsville, Maryland 21084
Phone: 410-557-6792
Fax: 410-557-6413