The Customer Service / Sales Representative is responsible for answering 80+ calls per day ensuring the highest level of customer service is provided with each interaction. The ideal candidate will have a customer service and/or sales background with extensive knowledge of small engine parts, etc. Bi-Lingual a plus.
Summary of Position:
Responsibilities include, but are not limited to:
Answering inbound phone calls from end users of outdoor power equipment.
Providing assistance to customers who have general inquiries or need to troubleshoot a problem.
Entering orders into our proprietary web-based tool.
Monitoring call queues to ensure goals are met for call abandonment, average answer speed and service level.
Ensuring prompt handling of customer emails and correspondence.
Assisting with technical support / parts lookup.
Performing other duties as assigned.
Position requires a High School degree or equivalent.
2 years of customer service and/or sales experience in a call center environment.
Knowledge of small engine and/or automotive parts.
Analytical skills to include problem identification and resolution.
Working knowledge of a Windows based computer environment.
Bi-Lingual a plus.
Weekly pay (every Friday).
Medical, dental, vision benefits eligibility after 60 days of employment.
Vacation time eligibility after 6 months of employment.
401k eligibility after one year of employment.
Jacks Small Engine & Generator Service, LLC is an Equal Employment Opportunity Employer.