Job: Customer Service Representative

The Customer Service / Sales Representative is responsible for answering 80+ calls per day ensuring the highest level of customer service is provided with each interaction. The ideal candidate will have a customer service and/or sales background with extensive knowledge of small engine parts, etc. Bi-Lingual a plus.

Summary of Position:

Responsibilities include, but are not limited to:

• Answering inbound phone calls from end users of outdoor power equipment.
• Providing assistance to customers who have general inquiries or need to troubleshoot a problem.
• Entering orders into our proprietary web-based tool.
• Monitoring call queues to ensure goals are met for call abandonment, average answer speed and service level.
• Ensuring prompt handling of customer emails and correspondence.
• Assisting with technical support / parts lookup.
• Performing other duties as assigned.

Requirements:

• Position requires a High School degree or equivalent.
• 2 years of customer service and/or sales experience in a call center environment.
• Knowledge of small engine and/or automotive parts.
• Analytical skills to include problem identification and resolution.
• Working knowledge of a Windows based computer environment.
• Bi-Lingual a plus.

Benefits:

• Weekly pay (every Friday).
• Medical, dental, vision benefits eligibility after 60 days of employment.
• Vacation time eligibility after 6 months of employment.
• 401k eligibility after one year of employment.

Jacks Small Engine & Generator Service, LLC is an Equal Employment Opportunity Employer.